General terms and conditions of sale

The following document of the General Conditions of Sale is aimed at regulating the sale of the products marketed on, as well as the purchase contracts made through the same.
Identity and Contacts of the Seller
So.GI.Pharma S.R.L
Via Daniele Manin,
9/A 90100 – Palermo
Tel: (+39) 091 326355

Characteristics of goods and services
So.GI.Pharma S.R.L offers the customer the possibility to choose and purchase the products contained in the website catalog and possibly or if necessary, to indicate additional information by e-mail regarding the creation and / or modification of the same. All prices on the site are to be considered excluded from VAT, which will be added at the time of payment. So.GI.Pharma S.R.L avails itself of the right to change the assortment, prices, description and availability of its products at any time without prior notice.
The descriptions and technical information of the products on the site are based on those reported by the suppliers, and may undergo variations in order to be as faithful as possible to what is marketed on the site.
The images related to the products are to be understood as representative of the same and may therefore differ in size, color and accessories. The guide to measures and any other information supporting the purchase are to be considered as generic and do not reflect the characteristics of the individual product.

Terms of payment
Payments can be made via PayPal. Payment must be made within 5 days of sending the order, delay or non-payment will result in the cancellation of the order.
As an alternative to a credit card, you can make a bank transfer: it remains the safest and most efficient way to make purchases online. For further information visit the PAYMENT METHODS page.

Costs and Shipping
The order is considered confirmed upon payment and upon receipt of the confirmation email by the customer, who is required to verify the accuracy of the content and communicate any errors or corrections to be made no later than 24h, at the end of the which the order will be considered valid and processed.
From the moment the goods are ready, the procedures for sending them will be initiated within 10 working days. The cost of shipping shipping costs are free. Delivery is made by courier from Monday to Friday. The times vary from 2 to 10 days at the time of delivery to the courier. The delivery deadline may vary during holidays and pre-holidays.

The Consumer Code (Legislative Decree 206/05, Articles 128 to 135) regulates the legal guarantee on consumer goods sold to consumers. The Legal Guarantee covers any lack of conformity that must be reported by the consumer within the time limits established by law. This legislation establishes the consumer’s right of withdrawal and reimbursement. Products made to measure or ordered out of catalog on specific customer request are excluded from this legislation.

Returns, Refunds and Complaints
In case of non-acceptance of the order or problems of other origin, the customer can send his complaint to our e-mail address. In case of return, complaints received 8 days after receipt of the goods will not be taken into consideration. Customers are therefore invited to check the quality, color and workmanship of the products immediately upon receipt. Unauthorized returns will not be accepted and refunded, therefore the customer is invited to communicate this in advance via email. The return and refund will be accepted only if they take place within 8 days of the communication of the same and if the products are not damaged. In order for the return to be accepted, it will also be necessary to attach all the documents received at the time of receipt of the goods (invoice, waybill and other documents if present). The shipping costs are charged to the buyer, who must return the products with a traceable method, taking care to communicate the shipping details via email. The refund will be issued when the goods have arrived at their destination, the transport costs are not to be included as refundable.

As regards the sale to individuals, as reported on the AICEL website (Italian association of electronic commerce), online sales are attributable to mail order sales, and therefore there is no obligation to issue an invoice (which may in any case be requested by ‘buyer at the time of purchase), in accordance with the provisions of Article 22, paragraph 1, no. 1 of Presidential Decree 633/72 of 2012, and without the obligation to issue a tax receipt as provided for in Article 2, Presidential Decree n. 696/96.

The data released by the customer at the time of the order on our site have the sole purpose of satisfying the contract stipulated with the customer at the time of purchase and will in no way be transferred to third parties, in compliance with the Italian legislation on Data Processing. Personal (decree 196 of 2003, extension of law 675/96).

All the conditions listed above may be changed at any time and without notice So.GI.Pharma S.R.L and are valid at the time of publication on the site.